Blog — Process Excellence

PDCA (Plan-Do-Check-Act) is an excellent problem-solving approach that is widely used in business to drive continuous improvement. Learn the PDCA with this article by the team at Expert Toolkit.

An operating model is a representation of the way an organization conducts its business, including its structure, processes, and resources. It outlines how the organization functions and delivers value to its customers and stakeholders. This article from the team at Expert Toolkit will help you understand the value of an operating model and they key components to consider when making an operating model.

Providing an exceptional experience for customers is a core objective for any business serious about growth, brand expansion and financial performance. It’s a complicated mission though, with many traps and obstacles to be encountered along the way. The team at Expert Toolkit share 3 tangible and proven steps you can take for improving any customer experience. 

Many ways exist to improve business processes – some more effective than others. In this blog, we will take a deeper dive into the world of process improvement - highlighting 4 process improvement tools that can help you make a greater impact: Value Stream Mapping, Jidoka, Pain Point Analysis and Failure Mode and Effects Analysis.

The team at Expert Toolkit have put their heads together to agree on 5 “simple but disproportionately powerful” business analysis tools that every analyst worth their salt should know and know how to use proficiently. Learn them, use them, master them and we are confident you’ll come back to them again and again. And yes, you will make a greater impact!